Shipping Policy

At Blind Box Mall, we’re dedicated to delivering fast, reliable, and affordable shipping to our customers worldwide. Please review our shipping policy below for full details on how and when your order will arrive.

Shipping Coverage

We proudly ship worldwide to most countries, including the United States and Canada.

Order Processing

  • Handling Time: Orders are processed within 3–5 business days (Monday to Friday).

  • Order Cut-Off Time: Orders placed by 4:00 PM (EST) will begin processing the same business day.

  • Orders placed after the cut-off time or on weekends/holidays will be processed on the next business day.

Delivery Time

  • Estimated Transit Time: 10–15 days after order processing.

  • Deliveries are made Monday through Friday only.

Shipping Costs

  • Free Shipping on all orders over $150 USD.

  • Flat Rate Shipping: $10 USD for orders under $150 USD.

  • All prices and transactions are processed in U.S. Dollars (USD).

Tracking Information

Once your order has shipped, you will receive an email with tracking details so you can monitor your package’s status and delivery progress.

Return Policy

Due to the surprise nature of blind box products and international shipping costs, we do not accept returns, exchanges, or refunds once an order has been placed.
All sales are final. Please review your order carefully before completing your purchase.

Contact Us

If you have any questions or concerns about your order, please contact our customer support team:

  • Email: support@blindboxmall.com

  • Phone: +1 (289) 378-8384

  • Customer Service Hours: 9:00 AM – 5:00 PM (Monday to Friday)

  • Time Zone: (GMT-05:00) Eastern Standard Time (Toronto)

Company Details

  • Company Name: ONTARIO LTD

  • Registration Number: 1000650007

  • Business Address: 15 Allstate Parkway, #600, Markham, ON L3R 5B4, Canada

We sincerely appreciate your understanding and support. Thank you for choosing Blind Box Mall, where every delivery brings a surprise worth the wait!