Payment Policy

At Blind Box Mall, we are committed to providing a secure, transparent, and convenient payment experience for all customers. This Payment Policy outlines the accepted payment methods, billing procedures, and important terms related to transactions made on our website.

Accepted Payment Methods
We accept a range of widely used and secure payment options to ensure a smooth checkout process:

  • Major credit and debit cards (Visa, MasterCard, American Express)

  • Secure online payment gateways (such as PayPal, where available)

All payments must be completed at the time of purchase. Orders will not be processed or shipped until full payment has been successfully received and verified.

Currency
All transactions on our website are processed in USD (United States Dollars).

If you are purchasing from outside the United States, your bank or card provider may apply currency conversion rates and additional fees. We recommend contacting your financial institution for details regarding any applicable charges.

Payment Security
We take payment security seriously and use industry-standard encryption technologies to protect your personal and financial information.

  • All transactions are processed through secure, encrypted payment gateways

  • We do not store or have access to your full payment card details

  • Our systems are designed to comply with applicable security standards

Order Verification
To prevent fraudulent transactions, we reserve the right to perform payment verification checks before processing any order.

  • Additional information or identity verification may be requested if necessary

  • Orders suspected of fraud or unauthorized activity may be delayed, canceled, or declined

Billing Information
Customers are responsible for providing accurate and complete billing details at checkout.

  • The billing name and address must match those associated with your payment method

  • Incorrect or incomplete information may result in processing delays or order cancellation

Failed or Declined Payments
If your payment is declined or fails to process:

  • Please verify your payment details and try again

  • Contact your bank or payment provider for further assistance

  • You may use an alternative payment method to complete your purchase

We are not responsible for any delays caused by payment authorization failures.

Taxes and Duties
Applicable taxes may be calculated at checkout based on your shipping location and local regulations.

  • Customers are responsible for any applicable sales tax, VAT, or similar charges

  • For international shipments (if applicable), customs duties or import fees may be required by local authorities

Refunds
Refunds are processed in accordance with our Refund & Return Policy.

  • Approved refunds will be issued to the original payment method

  • Processing time for refunds is typically within 7 business days after approval

  • Depending on your payment provider, it may take additional time for the funds to reflect in your account

Payment Disputes
If you believe there is an error or issue with your payment:

  • Please contact us immediately before initiating a chargeback

  • We will work with you to resolve the issue as quickly as possible

Unauthorized chargebacks may result in delays in resolving your claim.

Contact Us:

Store Name: Blind Box Mall

Company Name: Ontario Ltd.

Company Number: 1000650007

Business Address: 15 Allstate Parkway, #600, Markham, Ontario L3R 5B4, Canada

Email: support@blindboxmall.com

Phone Number: +1 (289) 378-8384

Business Hours: 09:00 am to 05:00 pm Between Monday to Friday

Timezone: (GMT-05:00) Eastern Time (Toronto)