Shipping Policy
At Blind Box Mall, we are committed to providing efficient, transparent, and reliable delivery services for all orders. Below is a detailed overview of our shipping process to help you understand how your order is handled and delivered.
**Order Processing and Delivery Schedule:**
Once you place an order on our website, our team begins processing it promptly. Please review the following timelines for order handling and delivery:
**Order Handling Time:**
* 1 to 2 business days (Monday to Friday)
**Transit Time:**
* 3 to 8 business days (Monday to Friday)
**Total Shipping Time (Handling Time & Transit Time):**
* 4 to 10 business days (Monday to Friday)
**Order Cut-off Time:**
* 04:00 PM (GMT-05:00) Eastern Time (Toronto)
Orders placed after the cut-off time will be processed on the next business day.
**Order Confirmation:**
After placing your order, you will receive a confirmation email containing your order details. Once your order has been shipped, a second email will be sent with your tracking number and tracking link. You may also receive delivery confirmation once your package arrives.
**Shipping Carrier:**
We work with reliable and recognized shipping carriers to ensure safe and timely delivery, depending on the destination country:
* United States: USPS, UPS, or FedEx
* Canada: Canada Post, UPS, or FedEx
Carrier selection may vary based on availability, shipping address, and operational requirements.
**Shipping Locations:**
We currently ship to the following regions:
* United States
* Canada
**Shipping Fees:**
All shipping charges are calculated in USD and applied as follows:
* Orders above $150: Free shipping
* Orders under $150: Flat rate shipping fee of $20
**Lost Packages:**
If your package is marked as delivered but you have not received it, please take the following steps:
* Verify that the shipping address provided is correct
* Check all possible delivery locations at your residence
* Contact neighbors or household members who may have received the package
* Reach out to the shipping carrier using your tracking number
If your package is officially declared lost, please contact us with your order details. We will arrange a replacement or issue a refund based on your preference.
**Tracking:**
Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment. Please allow up to 24 hours for tracking updates to appear.
**Delays:**
While we strive to meet the estimated delivery timelines, delays may occasionally occur due to factors beyond our control, such as high shipping volumes, weather conditions, or carrier disruptions. If your order is delayed beyond the expected timeframe, please contact our support team for assistance.
Contact Us:
Store Name: Blind Box Mall
Company Name: Ontario Ltd.
Company Number: 1000650007
Business Address: 15 Allstate Parkway, #600, Markham, Ontario L3R 5B4, Canada
Email: support@blindboxmall.com
Phone Number: +1 (289) 378-8384
Business Hours: 09:00 am to 05:00 pm Between Monday to Friday
Timezone: (GMT-05:00) Eastern Time (Toronto)
