Refund & Return Policy
At Blind Box Mall, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.
**Return Window and Eligibility**
We accept returns within 30 days of delivery for both defective and non-defective products, subject to the following conditions:
* Items must be new, unused, and returned in their original packaging
* Products must be in the same condition as received
* Returns must be initiated within the 30-day return window
* Customers are required to contact us before returning any item to receive return instructions
**Damaged or Defective Items**
If your order arrives damaged or defective, please contact us as soon as possible after delivery. To ensure a quick resolution, include:
* Your order number
* Clear photographs of the item and packaging
* A brief description of the issue
After review, we will arrange a replacement, exchange, or full refund based on the situation.
**Refund Process**
Once your returned item is received and inspected, you will be notified via email regarding the status of your refund.
If approved:
* Refunds will be issued to your original method of payment
* Processing will be completed within 7 business days
* A confirmation email will be sent once the refund has been processed
**Late or Missing Refunds**
If you have not received your refund within the expected timeframe:
* Please check your bank account or payment method again
* Contact your credit card company or bank, as processing times may vary
* If the issue continues, contact us at [support@blindboxmall.com](mailto:support@blindboxmall.com)
**Non-Returnable Conditions**
We do not accept returns under the following circumstances:
* Items that are used, damaged (not due to our error), or not in original condition
* Returns requested after the 30-day return period
* Items returned without prior authorization
**Exchanges**
We accept exchanges for eligible items within the 30-day return window.
* Items must meet all return eligibility conditions
* Exchanges are subject to product availability
* Customers must contact us to initiate an exchange request
**Return Address**
15 Allstate Parkway, #600, Markham, Ontario L3R 5B4, Canada
**Method & Fees**
* Return method: By mail
* Return label: Download and print, free of charge
* Return shipping cost: Free
* Restocking fee: None
**Cancellation Policy**
Orders may be canceled within a short period after placement, provided they have not yet been processed or shipped. To request a cancellation, please contact us immediately.
Contact Us:
Store Name: Blind Box Mall
Company Name: Ontario Ltd.
Company Number: 1000650007
Business Address: 15 Allstate Parkway, #600, Markham, Ontario L3R 5B4, Canada
Email: support@blindboxmall.com
Phone Number: +1 (289) 378-8384
Business Hours: 09:00 am to 05:00 pm Between Monday to Friday
Timezone: (GMT-05:00) Eastern Time (Toronto)
