Frequently Asked Questions (FAQs)
1. What countries do you ship to?
We currently ship to customers located in the United States and Canada.
2. How long does shipping take?
Total delivery time ranges from 4 to 10 business days, including both handling and transit time.
3. What is your order processing time?
Orders are processed within 1 to 2 business days (Monday to Friday).
4. Is there a cut-off time for placing orders?
Yes, the daily order cut-off time is 04:00 PM (GMT-05:00) Eastern Time. Orders placed after this time will be processed the next business day.
5. How much does shipping cost?
Shipping is free for orders above $150. For orders under $150, a flat rate of $20 applies.
6. Which carriers do you use for shipping?
We use trusted carriers such as USPS, UPS, and FedEx in the United States, and Canada Post, UPS, and FedEx in Canada.
7. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.
8. What should I do if my package is marked as delivered but I did not receive it?
Please check your address, surrounding areas, and with neighbors. If the issue persists, contact the shipping carrier and then reach out to our support team.
9. What is your return policy?
We accept returns within 30 days of delivery for both defective and non-defective items, provided they are unused and in original condition.
10. Are there any return shipping fees?
No, return shipping is free. You can download and print the return label at no cost.
11. Do you charge restocking fees?
No, we do not charge any restocking fees for returned items.
12. How long does it take to receive a refund?
Refunds are processed within 7 business days after the returned item has been received and approved.
13. Do you offer exchanges?
Yes, we accept exchanges within 30 days, subject to product availability and eligibility conditions.
14. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and secure payment options such as PayPal where available.
15. Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways, and we do not store your full payment details.
Contact Us:
Store Name: Blind Box Mall
Company Name: Ontario Ltd.
Company Number: 1000650007
Business Address: 15 Allstate Parkway, #600, Markham, Ontario L3R 5B4, Canada
Email: support@blindboxmall.com
Phone Number: +1 (289) 378-8384
Business Hours: 09:00 am to 05:00 pm Between Monday to Friday
Timezone: (GMT-05:00) Eastern Time (Toronto)
